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All Returns or Exchanges must be completed within 60 days of the original shipping date for replacement, refund or store credit. All items must be unused and the original packaging and tags need to be included with returned items.
A Return Authorization Number must be returned before returning any item. All packages that are shipped to us without a Return Authorization Number will not be accepted without prior approval.
Parcels may be shipped back in the original boxes; otherwise any plain unmarked box may be used. Please make sure there are no previous shipping labels or other information on the outside of the parcel. Customers are responsible for freight charges both ways on all returns. We will not accept any parcels freight collect or COD. We will process your refund by the original method of payment within 7 days of receipt of the returned package.
Defective Merchandise: Any product that has been used and is alleged to be defective will be subject to our inspection/approval in order to receive a refund. Our decisions are final.
Exclusions: Custom and/or special order items are not exchangeable or returnable.
If you have any questions or comments regarding our return policy, please call us at 1-856-887-0024 0r email us at info@maltesehockey.com.
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